Returns Policy


AMAROSE RETURNS POLICY
 

Returns 
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
We do not accept returns/refunds for pierced earrings or accessories sets which contain earrings, body jewellery for hygiene and health reasons.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error may recieve a partial refund or be exchanged

Any item that is returned more than 28 days after delivery is non-refundable.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ama-rose.com

Sale items 
Sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged and returned within 28 days. If you need to exchange it for the same item, send us an email at info@ama-rose.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.